As ServiceNow CMDB Analyst you will require an intensive management of ServiceNow ITSM Processes with focus on Discovery, Configuration Management, CMDB and related processes. It necessitates close liaison with the ServiceNow project team, end-client stakeholders, multiple supplier representatives and on & off-shore development.
What will you do:
- Execute the delivery effort and account for milestone targets according to the project plan, covering design & build, testing, deployment & hypercare phases
- Take ownership & responsibility for technical delivery of various Discovery components as assigned
- Co-ordinate, lead and actively support testing, simulation, training and enhancement within Project team and with Functions
- Report on the status of deliverables and progress against plan which feeds into the ITSM and wider program Governance model
- Work with the wider program teams to enable delivery of the processes
- Work with Project management to assist with tracking & escalation of issues
Requirements:
- Broadly knowledgeable of ServiceNow Discovery with the ability provide advice on overall Discovery and CMDB deployment
- Ability to communicate the value and limitations of Service Now Discovery within the project context
- Knowledge of overall CMDB management and an understanding of ITSM processes
- Previous experience with validated systems or other experience in a highly regulated industry highly desirable
- Develop and execute test scripts
- Experience with ServiceNow Service Mapping a plus
Location: Prague / on-site / home-office partially
Rate: up 60 EUR/Hour
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