As ServiceNow Discovery Lead Technical Expert you will require an intensive management of ServiceNow ITSM Processes with focus on Discovery, Configuration Management, CMDB and related processes.
What will you do:
- Execute the technical delivery effort and account for milestone targets according to the project plan, covering design & build, testing, deployment & hypercare phases
- Take ownership & responsibility for technical delivery of various Discovery components as assigned
- Co-ordinate, lead and actively support testing, simulation, training and enhancement within Project team and with Functions
- Report on the status of deliverables and progress against plan which feeds into the ITSM and wider program Governance model
- Produce weekly monthly report to highlight risks, key decisions & progress
- Proactively manage Discovery specific enhancements/defects
- Highlight any risks and issues observed
Requirements:
- Broadly knowledgeable of ServiceNow Discovery with the ability provide advice on overall Discovery and CMDB deployment
- Knowledge of various discovered device types and technical terminology
- 3+ years of experience implementing ServiceNow Discovery, including deployment of mid-servers, development of probes and patterns and use of whitelists/blacklists
- Knowledge of overall CMDB management and an understanding of ITSM processes
- Previous experience with validated systems or other experience in a highly regulated industry highly desirable
- Experience with ServiceNow Service Mapping a plus
- Keen awareness of limitations of ServiceNow & good practice design for solutions of enterprise scale
- Experience of taking ownership for core ServiceNow module delivery with minimal management support
Location: Prague / on-site / home-office partially
Rate: up 27 EUR/Hour
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