As ServiceNow Process Expert you will require an intensive management of ServiceNow ITSM Processes focusing on Event and Service Availability Management.
What will you do:
- Lead the delivery effort and account for milestone targets according to the project plan
- Take ownership & responsibility for design & specification activities
- Co-ordinate and lead testing, simulation, training and enhancement within Project team and with Functions
- Coordinates and support test execution (review Test Scenarios, Test Script and Test Result documentation, assist Test Manager with stakeholder support during UAT, performs functional testing)
- Drive decision making, direction setting, action definition & execution
- Ensure processes are aligned, integrated and uniform
- Report on the status of deliverables and progress against plan which feeds into the ITSM and wider program Governance model
Requirements:
- Experience in Event Management and Availability Management area in project and operational assignments
- Experience of Service Management implementation/transformation programs as a business analyst (min 3 years) – this can include other tool sets (such as BMC Remedy, HP SM etc.)
- Keen awareness of limitations of ServiceNow & good practice design for solutions of enterprise scale
- Experience of taking ownership for core ServiceNow module delivery with minimal management support
Location: Prague / on-site / home-office partially
Rate: up 27 EUR/Hour
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