As our ServiceNow for HR Senior System Expert, you will need to work with our HR community to understand business requirements to consult on design, configuration and maintainenance of ServiceNow for HR platform.
What will you do:
- Work with HR stakeholders and the platform User Group to understand business strategy and priorities for the platform
- Support delivery of the platform roadmap working with internal IT and/or third parties
- Consult and advise on optimal solutions for system capability and configurations including implications and impact of such configurations.
- Manage development and/or adaption of training programs to meet audience requirements, ensuring training is appropriately targeted and linked to measureable business objectives
- Develop/ maintain comprehensive training materials and deliver training as part of a ServiceNow for HR curriculum.
- Configure HR managed tables, manage functional groups, assign agents to respective Solution Centres and assignment groups based on approved authorisation requests
- Deputise the Global ServiceNow Reporting Expert and build knowledge of the current SLA and KPI metrics. Create, update and publish reports and dashboards
Requirements:
- Knowledge and experience of service management / delivery technology/ tools (i.e. ServiceNow, Ticketing, Telephony, Chat platforms)
- Experience with HR cloud-based solutions, preferably ServiceNow
- Ideally 1 to 3 years’ systems, data & knowledge management experience working in role within a HR Shared Services / Customer Service Delivery environment within an international environment with experience of analyzing business requirements
- Experience with SAP HR or other ERP HR systems
- 1 – 3 years of project management experience, preferably in a HR context
- Experience working in an agile environment, e.g. SCRUM
- Six Sigma/Quality Management certification preferred
- Broad experience in HR Processes
- Experience with GxP, Computer System Validation, Data Privacy and Compliance requirements
Location: Prague / on-site / home-office partially
Rate: up 44 EUR/Hour
Duration: 12 months
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